Charity Shop Customer Support Associate
3 weeks ago
**Job Overview:**
We are seeking a customer support associate to join our team at the British Heart Foundation charity shop. This is an exciting opportunity to make a difference in the lives of people affected by heart and circulatory diseases.
The ideal candidate will be responsible for providing exceptional customer service, handling phone and face-to-face enquiries, and supporting the front desk operations. They will also assist with collections of donations via our local van teams and process online collection booking requests.
**Key Responsibilities:**
- Providing excellent customer service and support
- Handling phone and face-to-face enquiries
- Assisting with front desk operations and collections of donations
- Processing online collection booking requests
**What We Offer:**
- A competitive salary of £18,000 per annum
- Opportunities for training and development
- Reasonable travel expenses reimbursed
- Access to discounts with other retailers
- A fun and supportive work environment
**Requirements:**
- Age 16 or above
- No unspent criminal convictions
- Ability to work flexible hours
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