Dispute Resolution Specialist

3 weeks ago


Belfast, United Kingdom Hays Business Support Full time

Your new opportunity at Hays Business Support

We are partnering with a non-governmental association to find a talented Senior Caseworker for a temporary role based in Belfast City Centre.

Key Responsibilities:
  • Clearly communicate assessment decisions both orally and in writing, ensuring transparency and accuracy in all interactions.
  • Manage a caseload effectively to meet performance standards and procedural requirements, maintaining high levels of productivity and efficiency.
  • Maintain accurate electronic records and adhere to data management policies, guaranteeing the integrity and security of sensitive information.
  • Handle various inquiries, including telephone calls, emails, and in-person requests, providing excellent customer service and support.
  • Track and report case statistics and performance metrics, using data-driven insights to inform decision-making and drive improvements.
  • Utilize previous experience with case handling systems and develop/maintain data collation and monitoring systems to generate reports and ensure quality standards are met.
  • Demonstrate good attention to detail and commitment to timeliness, quality, accuracy, and confidentiality in information processing.
  • Apply good organisational and planning skills to work to deadlines and manage competing priorities to meet Key Performance Indicators (KPIs).
  • Be competent in using Microsoft Office packages to extract information and produce reports, enhancing productivity and efficiency.
Work Arrangements:
  • $50 per hour
  • Hybrid working arrangement allowing for flexibility and work-life balance.
  • Belfast City Centre location offering easy access to public transportation and amenities.
  • Temporary 4-month contract providing stability and focus.
  • Full-time working pattern requiring dedication and commitment.


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