Customer Experience Associate

2 days ago


Kirk Ella, United Kingdom Quickline Communications Full time

About Quickline


We believe everyone deserves great internet, regardless of who they are or where they live.


At Quickline, we're on a mission to provide lightning-fast and reliable broadband to underserved areas.



Job Description

We're seeking a Customer Experience Associate with excellent communication skills to help us deliver exceptional customer experiences.



Key Responsibilities:

  • Provide top-notch customer support via phone, email, and other channels.
  • Assist customers with their queries, issues, and concerns.
  • Work collaboratively with the team to resolve customer complaints and improve overall satisfaction.
  • Help us understand customer needs and preferences to inform our product development and service improvements.


Requirements

To succeed in this role, you'll need:



  • A strong passion for delivering exceptional customer experiences.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Basic knowledge of computer systems and software applications.
  • Flexibility to adapt to changing circumstances and priorities.


What We Offer

As a Customer Experience Associate at Quickline, you can expect:



  • A competitive salary of $45,000 per year.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

We're an equal opportunities employer, committed to diversity, equity, and inclusion. If you're passionate about delivering exceptional customer experiences and want to be part of a team that's making a difference, apply now



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