Quality Assurance Expert
1 week ago
Senior Quality Assurance Officer
This role offers a unique opportunity to make a significant impact on the quality standards within the training and certification sector. The Certified Training and Education Manager requires support with crucial assurance processes, including proctoring online exams, investigating potential malpractice, and deputising for the manager.
About the Role:
- Proctoring exams: Manage the proctoring process, reviewing videos, performing ID checks, and overseeing learner approval processes.
- Investigations: Lead investigations into malpractice and maladministration, gathering and analysing data to determine the scope and findings.
- Support and assurance: Provide guidance on complex queries, collaborate on audit programme planning, and deputise for the manager as needed.
- Training provider quality assurance: Manage the application and approval process for a small portfolio of ATPs, monitor compliance, and liaise on corrective actions and feedback.
The Ideal Candidate:
- Strong experience in quality assurance, ideally within an awarding organisation, regulatory environment, or professional body.
- Demonstrated ability to interpret policies and processes, with excellent analytical skills to ensure compliance and recommend improvements.
- Exceptional attention to detail and ability to critically assess information, identifying potential risks or irregularities.
- Strong customer service and account management skills with experience in building relationships with stakeholders.
- Proficiency in Microsoft Office and experience with CRM systems.
Benefits:
- A competitive salary of £35-36,000 per annum, depending on experience.
- Pension scheme and generous holiday allowance.
- Opportunities for career development and growth.
Requirements:
- Covering letter, no more than 2 pages of A4, addressing the required skills and experience.
- CV, deadline for applications: Monday 25th November 2024.
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