ACCA Financial Services Manager

1 month ago

City of Westminster, Greater London, United Kingdom TPP Recruitment Full time

We are seeking an experienced Audit Manager to join our team at TPP Recruitment. As a key member of our Professions Directorate, you will be responsible for leading and supporting the management of members' professional development activities.

Key Responsibilities:

  • Oversee operational processes and conduct compliance audits to ensure exceptional customer service standards for all stakeholders.
  • Review and update audit processes to ensure members meet high professional standards.
  • Analyse audit results to inform recommendations for policy changes and product development.
  • Identify and manage risks, escalating non-compliance issues for investigation, in collaboration with the Complaints Manager.
  • Respond to audit and policy queries, providing guidance and information to members.
  • Collaborate with colleagues to promote professional development policies and relevant learning content to members and stakeholders.
  • Represent the organisation in external audit-related groups as required.

Requirements:

  • Proven written and analytical skills with demonstration of independent research.
  • Understanding and experience of undertaking CPD audits.
  • Experience of working within a customer-focused/facing environment.
  • Understanding and experience of working within a professional body or similar.
  • Understanding of data protection legislation and experience of working with confidential information.
  • Able to communicate effectively with a range of stakeholders including committee members, in writing, on the telephone and face to face.
  • Strong time management, able to plan and prioritise own workload.
  • Understanding and ability to work within defined rules and follow established processes.

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