
IT Operations Manager
3 weeks ago
Job Summary
We are seeking a skilled Service Integration Specialist to join our team. As a Service Integration Specialist, you will play a crucial role in delivering service excellence by ensuring ITSM processes are created and followed.
About the RoleThe ideal candidate will have proven experience in a similar role with a sound knowledge of Incident, Problem, Change and Knowledge Management.
Key Responsibilities:- Create and govern all ITSM Service Operations processes across Telent ITCS.
- Manage performance and reporting of ITCS key SLA's/KPIs to the Business.
- Deliver monthly IT Service Management forums.
- Lead and manage Telent IT Major Incidents and RCA processes confidently.
- Oversee all ITSM processes including Incident Management, Change Control, Problem Management, Knowledge Management and Service Onboarding processes.
Working Arrangements
This role will mainly be working from home with occasional attendance at our Head Office in Warwick.
Benefits
- 34 days holiday, including public holidays, plus the option to buy or sell five days each year.
- Company pension scheme.
- A range of family friendly policies.
- Occupational health support and wellbeing Portal.
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
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