Application Support Specialist

4 days ago


Dawlish, Devon, United Kingdom NHS Full time
About the Role

We are seeking an experienced Application Support Specialist to join our Clinical Applications Support Team. The successful candidate will provide second-line support for applications used in the Trust, including Electronic Health and Care Records, Virtual Consultation and Engagement Platforms, and business applications.

Main Responsibilities

The post holder will be responsible for investigating problems raised by staff or users and providing resolution to known issues routinely, guidance regularly, and investigation less frequently. They will also ensure organisational policies relating to access, use, quality and data sharing are upheld, and championed within the sphere of work activities.

Key Skills
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of IT service management principles and practices
  • Experience of working in a similar role in a healthcare or IT environment
Person Specification
  • CITP (BCS Certifications for IT Professionals) diploma qualifications or equivalent
  • GCSE level or equivalent in Mathematics and English Language
  • Experience of working in an administrative role demonstrating the application of qualifications and training stated here
  • Experience in an application support or systems administration in a previous role/s including experience in service desk staffing and operations
  • ITIL foundation


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