Client Liaison Expert
3 weeks ago
Are you passionate about delivering world-class customer service? Do you thrive in a dynamic environment where no two days are the same? If so, we want to hear from you As a Client Liaison Expert, you'll be the face of our company, providing unparalleled support to our clients and driving customer loyalty.
Estimated Salary: £30,000 - £40,000 per annum
Responsibilities:
- Engage with clients through various touchpoints with finesse and courtesy.
- Provide insightful guidance on products and services with authority.
- Proactively address customer concerns and issues with a solutions-focused mindset.
- Process client orders and maintain accurate records with diligence.
- Document client interactions and follow-up tasks with precision.
- Collaborate closely with internal stakeholders to ensure seamless customer experiences.
- Contribute to administrative tasks as needed with a can-do attitude.
Required Skills:
- Prior experience in a customer service or client-facing role is preferred.
- Exceptional communication and problem-solving skills are essential.
- Able to navigate complex customer issues with tact and diplomacy.
- Proficient in Microsoft Office and CRM software is mandatory.
- Able to work effectively in a fast-paced environment with flexibility.
- Flexible working hours, including weekends, are a requirement.
Our Benefits:
- Competitive compensation package with performance-based incentives.
- Pension scheme and comprehensive health insurance.
- Ongoing training and development opportunities.
- A supportive work environment with clear career growth prospects.
- Flexible work arrangements to suit your needs.
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