Care Coordinator

2 weeks ago


London, Greater London, United Kingdom Riverside Full time

About the Role

We are seeking a highly skilled Care Coordinator to join our team at Riverside. As a Care Coordinator, you will play a vital role in providing support and care to individuals with complex needs.

Key Responsibilities

  • To deliver high-quality support and care to customers, promoting their independence and well-being.
  • To assess customer needs and develop personalized support plans, working collaboratively with other teams and stakeholders.
  • To facilitate referrals into our services and contribute to the delivery of a comprehensive housing management service.
  • To work closely with customers to maintain a safe environment, reporting repairs and health and safety concerns.
  • To resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service.

Requirements

  • An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
  • Experience of delivering structured support and risk management.
  • A team player with a caring, empathetic, flexible, and resilient can-do attitude.
  • Previous experience in positively resolving incidents.
  • Demonstrate initiative and confidence to make and act on decisions.
  • Competent administrative and IT skills (to produce reports and other communications).

What We Offer

  • Competitive salary: £27,343 per annum.
  • 28 days' annual leave, plus bank holidays.
  • Flexible working options available.
  • Investment in your learning, personal development, and technology.
  • A wide range of benefits.

About Us

Riverside is a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling, and rewarding lives. Our Mental Health team works to transform the life experience of people with mental health support needs, providing care and support that enables individuals to make informed decisions about their lives.


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