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Infrastructure Services Engineer
1 month ago
Key Responsibilities
- Investigate and resolve technical issues related to our software applications, including data issues, coding issues, and application performance problems.
- Liaise with internal teams, such as Development and Product, as well as external partners and vendors when necessary.
- Communicate effectively with customers to understand their needs and provide timely resolutions to their issues.
- Take ownership of allocated customers and ensure that their technical issues are managed and resolved within agreed service level agreements.
- Support customers on both hosted and on-premises servers.