Technical Support Specialist

4 weeks ago

Bracknell, United Kingdom BluetownOnline Ltd Full time

Job Title: Technical Support Specialist

Location: Bracknell

Salary: £25,000

Job Type: Full-time, Permanent

About The Company:

The Company provides a nationwide service for compliance across the UK with airtightness, sound insulation, and ventilation testing and consultancy. Our range of services helps constructors and designers comply with Building Regulations and ensure buildings are completed to design requirements.

The Role:

Provide support to the Compliance team by generating envelope area/volume calculations, populating databases, and resolving queries. Organise and control all aspects of engineering equipment and sundries used by the Compliance department and its Engineers. Assist with the control and organisation of the compliance vehicle fleet administration and technical support.

Main Duties:

  • Compliance
  • Using the company CRM system for services and customer administration
  • Envelope area/volume calculations from engineering drawings using available professional software
  • Liaising with clients to obtain technical drawings and information
  • Dealing with customer bookings from initiation to completion of service
  • Population of databases, including customer and order details input to operational systems
  • Collaboratively processing and managing customer complaints and feedback and escalating to the correct contact point as and when required
  • Collaboratively processing engineer and client enquiries and escalating to the correct contact point as and when required
  • Ensuring high standard of customer service, including dealing with queries, provision of quotations, updating on the status of service provision, etc.
  • Maximising resource efficiency through effective future allocation via the internal booking system
  • Disseminating and sharing knowledge as well as training other staff members in your area of expertise as and when possible
  • Undertaking intra-departmental cross functional activities as and when required
  • Covering for Estimator and/or Senior Estimator during absence and holiday seasons
  • Assisting with continuous departmental improvement by feedback, ideas and suggestions where applicable
  • Contributing to and ensuring compliance with ISO and other company accreditations
  • Control and organisation of all equipment calibration
  • Creation and/or updating of all required filing and administration
  • PAT testing
  • Resolving engineer problems and requests relating to equipment
  • Packing, shipping of equipment and liaising with couriers as and when required
  • Fleet administration, including service checks, fuel cards, etc.
  • Vehicles checks and support with vehicles maintenance

What The Company can offer you:

  • Workplace Pension Scheme
  • Life Assurance 4 times annual gross reference salary
  • HelpHand Online GP Support Services
  • 26 Annual Holidays (pro-rata) and additional Bank Holidays
  • Non-contractual employee discount voucher benefit portal - Boostworks
  • Company Sick Pay (after confirmation)
  • Eye tests
  • Compassionate Leave
  • Bounty Scheme (referral program)
  • Christmas Shutdown period (with nominated Annual Holidays)
  • Free car park on a first come first serve basis
  • Electrical Vehicle Charging point in the car park (Bracknell only)
  • Employee well-being: Employee Assistance Programme (24/7 confidential service)

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