Clothing and Home Team Lead

7 days ago


Manchester, United Kingdom Marks and Spencer Full time

About Marks & Spencer

Marks & Spencer is a British institution with a proud heritage of delivering outstanding customer experiences. With a diverse range of products and services, we aim to make every customer feel valued and satisfied.

Job Description

We're seeking an experienced Retail Operations Manager to join our Manchester team, where you'll play a key role in driving sales growth, improving service standards, and leading a high-performing team.

Key Responsibilities

  1. Develop and implement strategies to drive sales growth and increase customer satisfaction
  2. Lead and motivate a team of Sales Assistants, providing coaching, mentoring, and feedback to help them grow and develop
  3. Maintain accurate records and reports, including sales data, stock levels, and team performance metrics
  4. Work closely with other store leaders to achieve business objectives and support regional initiatives

Requirements

To succeed in this role, you'll need:

  • Proven experience in retail operations, preferably in a leadership or management position
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers
  • Able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
  • Degree-level education or equivalent, with relevant qualifications or certifications
  • Familiarity with Marks & Spencer's products, services, and values

Salary and Benefits

We offer a competitive salary, ranging from £45,000 to £60,000 per annum, depending on experience. You'll also receive:

  • A 20% colleague discount on most M&S products
  • A comprehensive induction program and ongoing training and development opportunities
  • A generous pension scheme and life assurance benefits
  • A range of wellbeing support initiatives, including virtual GP access and mental health resources
  • A flexible working arrangement, with options for part-time or job share roles

Salary Range: £45,000 - £60,000


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