Head of Engineering Operations
3 weeks ago
We are seeking an experienced Head of Engineering Operations to lead our Engineering team in Wokingham. This is a challenging role that requires strong technical expertise, excellent leadership skills, and the ability to work under pressure.
As Head of Engineering Operations, you will be responsible for overseeing the management of our local team and providing support to both Operational and Service Management functions. You will also be responsible for ensuring that our team's performance meets the highest standards.
The successful candidate will have experience in managing staff, rota, and daily operations to ensure appropriate resources are available to meet service standards.
Key Responsibilities:
- Manage and motivate the engineering team to achieve high performance standards
- Oversee local team management and provide support to Operational and Service Management functions
- Pro-actively manage and resolve technical issues within SLA
- Ensure all customer communications are logged and updated accordingly
- Assist with analysis of root cause faults and production of RCA reports
- Build and maintain trusted relationships with key customer stakeholders
Salary and Benefits:
- £65,000 - £75,000 per annum
- 25 days annual leave plus bank holidays
- 4% matched pension scheme
- Life assurance
- Cycle to Work scheme
- Employee assistance programme
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