ICT Infrastructure Manager
2 weeks ago
About Palladium: Our Global Impact
Palladium is a global leader in designing, developing, and delivering innovative solutions that address global challenges, broaden access to essential services, and build sustainable institutions.
We are committed to making a positive impact on people's lives and livelihoods worldwide.
This Opportunity:
In this role, you will be responsible for ensuring effective and timely ICT support to end-users, adhering to established Service Level Agreements (SLAs).
You will perform various operational activities in a timely manner, supporting technological infrastructure and networks as required.
To be successful in this role, you will need experience handling a wide range of IT support duties, excellent customer-service skills, and the ability to work collaboratively with different teams and stakeholders.
Job Description:
**Key Responsibilities:**
- Provide Levels 1 & 2 ICT support, including computers, printers, scanners, conferencing equipment, and core systems.
- Proactively participate in the effective use and promotion of the ICT ticketing system.
- Adhere to and promote ICT related policies, processes, and guidelines.
**Required Skills and Qualifications:**
- A Bachelor's degree in Computer Science or equivalent levels of experience.
- Relevant technical experience, including Microsoft Windows Desktop Operating Systems, Microsoft Office, Microsoft Active Directory, and Azure Entra ID.
- Excellent customer service and stakeholder management skills, ability to multitask, work under pressure, and acquire and apply technical skills as necessary.
Salary:
We offer a competitive salary of £35,000 - £45,000 per annum, depending on experience.
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