ICT Infrastructure Manager

2 weeks ago


London Area, United Kingdom Palladium: Make It Possible Full time

About Palladium: Our Global Impact

Palladium is a global leader in designing, developing, and delivering innovative solutions that address global challenges, broaden access to essential services, and build sustainable institutions.

We are committed to making a positive impact on people's lives and livelihoods worldwide.

This Opportunity:

In this role, you will be responsible for ensuring effective and timely ICT support to end-users, adhering to established Service Level Agreements (SLAs).

You will perform various operational activities in a timely manner, supporting technological infrastructure and networks as required.

To be successful in this role, you will need experience handling a wide range of IT support duties, excellent customer-service skills, and the ability to work collaboratively with different teams and stakeholders.

Job Description:

**Key Responsibilities:**

  • Provide Levels 1 & 2 ICT support, including computers, printers, scanners, conferencing equipment, and core systems.
  • Proactively participate in the effective use and promotion of the ICT ticketing system.
  • Adhere to and promote ICT related policies, processes, and guidelines.

**Required Skills and Qualifications:**

  • A Bachelor's degree in Computer Science or equivalent levels of experience.
  • Relevant technical experience, including Microsoft Windows Desktop Operating Systems, Microsoft Office, Microsoft Active Directory, and Azure Entra ID.
  • Excellent customer service and stakeholder management skills, ability to multitask, work under pressure, and acquire and apply technical skills as necessary.

Salary:

We offer a competitive salary of £35,000 - £45,000 per annum, depending on experience.



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