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Business Architect

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Xplor Full time
Job Description

Xplor is undergoing a significant transformation, and we need an experienced professional to help us improve operational maturity and efficiency. As a key member of our Global Operations team, you will play a crucial role in mapping our current processes, identifying opportunities for improvement, and designing new processes to enhance productivity and quality.

Key Responsibilities:

  • Develop and maintain detailed process documentation, collaborating with cross-functional teams
  • Work with subject matter experts to map processes within our operations organisation
  • Identify opportunities for standardisation across our various locations and business lines
  • Propose, design, and test new processes to improve productivity in line with industry best practice
  • Gather and interpret data to analyse efficiency and performance, enabling data-led decisions
  • Assess risk and ensure compliance with relevant standards for legislative requirements (e.g. FCA, GDPR) and quality control

Requirements:

  • Proficient in MS Visio or similar process mapping software
  • Knowledge of customer service/contact centre operations
  • Strong analytical and problem-solving abilities
  • Black Belt Lean Six Sigma certified
  • Experience working with Robotic Process Automation and/or Artificial Intelligence
  • Able to work with a diverse range of stakeholders at all levels and across various locations and time zones
  • Able to exercise discretion and judgement
  • Experience with AWS/Salesforce solutions for contact centre
  • Experience with quality assurance, training, or change management

About Xplor:

Xplor is a global platform combining SaaS with embedded payments, and tools to help businesses grow and succeed. We offer software solutions in fast-growing 'everyday life' verticals: Education, Fitness & Wellbeing, Field Services, and Personal Services – and a global, cloud-based payments processing platform. Xplor serves over 106,000 customers that processed over $37 billion in payments, operating across 20 markets in 2023.

What We Offer:

  • 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
  • #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
  • Unlimited access to LinkedIn Learning, plus regular career and growth conversations with your leader, as part of Xplor GPS
  • Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
  • Access to free mental health support
  • Flexible working arrangements