Credit Controller

1 month ago


Crays Hill, United Kingdom Wilmington plc Full time
Credit Controller - A Key Role at Wilmington plc

A Credit Controller is a crucial role within our company, Wilmington plc, where you will be responsible for managing customer relationships, reducing debt, and ensuring timely payments.

Your Key Responsibilities:
  • Credit Control & Payment Collection: Proactively contacting customers to collect payments, working towards challenging cash collection targets.
  • Account Management & Reconciliation: Reconciling customer accounts, managing withholding tax and exchange rate differences, accurately identifying and allocating incoming cash, and initiating refunds for credit balances when necessary.
  • Customer Queries & Issue Resolution: Handling and resolving customer account queries, ensuring that the issue tracking system is kept up to date, while maintaining clear and concise notes in the credit control system.
  • Risk Management & Escalation: Identifying potential bad debts, escalating them to management for further action, and managing ledger balances and relationships with business clients.
  • Reporting & Strategic Improvement: Performing month-end reporting duties, participating in regular discussions on process improvements and strategies, and attending group meetings, with occasional travel as needed.

What We're Looking For:
To be successful in this role, you must have / be:
  • Experience in B2B and B2C credit control including reducing DSO and ledger balances.
  • Minimum GCSE English and Maths grade C.
  • Intermediate Excel and Word including vlookups.
To be successful in this role, it would be great if you have:
  • Experience of using Business Central and Salesforce would be an advantage.

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