Technical Helpdesk Gas Engineer

1 week ago

Dunfermline, Fife, United Kingdom Prime Workforce Full time

Job Title: Technical Helpdesk Gas Engineer - Domestic Boiler Specialist

About the Role:

We are seeking a highly skilled and experienced Technical Helpdesk Gas Engineer to join our team at Prime Workforce. As a Technical Helpdesk Gas Engineer, you will be responsible for providing technical support to our customers, resolving issues, and providing solutions over the phone.

Key Responsibilities:

  1. Provide technical support to customers via phone, resolving issues and providing solutions.
  2. Manage the service callout process, ensuring efficient and professional response times.
  3. Develop and maintain relationships with ATAG Selected Partners and ATAG Warranty Partners.
  4. Process orders and maintain records using our bespoke IT system.
  5. Diagnose and decide on next course of action for incoming breakdown calls.
  6. Manage the warranty return parts process.
  7. Assist with technical updates, training, and literature preparation.
  8. Provide training to new staff and service partners on boilers and controls.

Requirements:

  • Technical experience in the domestic boiler industry is essential.
  • Solution-oriented nature towards fault finding.
  • Good computer skills.
  • Calm, supportive, and helpful telephone manner.
  • Ability to work in a fast-paced environment.
  • Gas Safe Registered preferred.

About Prime Workforce:

Prime Workforce is a small, family-oriented organization with big ambitions. We are on an exciting journey of growth and want to create a technical helpdesk function that is fanatical about our products.

What We Offer:

We offer a happy, modern, flexible working environment and a supportive culture for our employees. We use the latest tools and techniques in service delivery and training.

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