Customer Service Representative

1 week ago


Sheffield, Sheffield, United Kingdom goodlord Full time
Job Title: Tenant Support Professional

We're looking for a Tenant Support Professional to join our team at Goodlord. As a Tenant Support Professional, you will be responsible for providing excellent customer service to our tenants, ensuring their renting experience is exceptional. You will work closely with our customers to understand their needs and resolve any issues they may have.



Key Responsibilities:

  • Provide proactive support to tenants to progress referencing applications
  • Help tenants achieve their goal of finding their dream home by meeting and exceeding targets
  • Support customers with high levels of accuracy and care via phone, live chat, and email


Requirements:

  • Previous experience working in a highly targeted and fast-moving contact centre
  • Customer-centric mindset with the ability to quickly identify and understand customer needs
  • Strong attention to detail with the ability to identify inconsistencies


What We Offer:

  • Opportunity to grow with Goodlord and develop your skills
  • Bi-weekly coaching with Sanctus to support your mental health
  • 25 days holiday plus 1 extra day per year up to 32 days
  • Support for your family with 13 weeks of fully-paid parental leave


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