Database and CRM Systems Manager
1 month ago
Salary: £25,000
Working Hours: Monday to Friday, 08:30 - 17:30
Contract: Full-Time | Permanent
Our client, a reputable automotive group, is seeking a proactive and detail-oriented CRM & Database Executive to join their CRM and Contact Centre Team. Reporting directly to the CRM & Database Manager, you will play a pivotal role in ensuring the seamless operation of CRM systems and databases across the group.
Key Responsibilities:- Database Management: Ensure the integrity, accuracy, and timeliness of marketing data, including handling data extractions, managing CRM issues, and maintaining compliance with GDPR.
- Operational Support: Assist in the daily running of the CRM team, resolve customer complaints, and support the implementation of new customer journey processes.
- Reporting & Analysis: Contribute to management reports, deliver data extracts for marketing campaigns, and monitor key performance metrics.
- Team Coordination: Support team development through reviews, monitoring absence and holidays, and ensuring the smooth operation of the CRM team.
- Organizational Skills: Ability to plan, organize, and meet work deadlines efficiently.
- Attention to Detail: A keen eye for accuracy in data management and reporting.
- Adaptability: Capable of reacting positively to changes in the market and organizational structure.
- Promote positive people relations across the group.
- Travel to various dealerships to provide support and training.
- Manage the marketing database and ensure data accuracy.
- Liaise with third-party suppliers to enhance data management processes.
- Fulfill marketing requests, including data extraction and HTML creation.
If this role interests you, please contact Martin at Perfect Placement.
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