Database and CRM Systems Manager

1 month ago


Southampton, Southampton, United Kingdom CV-Library Full time
CRM & Database Executive Required in Southampton

Salary: £25,000
Working Hours: Monday to Friday, 08:30 - 17:30
Contract: Full-Time | Permanent

Our client, a reputable automotive group, is seeking a proactive and detail-oriented CRM & Database Executive to join their CRM and Contact Centre Team. Reporting directly to the CRM & Database Manager, you will play a pivotal role in ensuring the seamless operation of CRM systems and databases across the group.

Key Responsibilities:
  1. Database Management: Ensure the integrity, accuracy, and timeliness of marketing data, including handling data extractions, managing CRM issues, and maintaining compliance with GDPR.
  2. Operational Support: Assist in the daily running of the CRM team, resolve customer complaints, and support the implementation of new customer journey processes.
  3. Reporting & Analysis: Contribute to management reports, deliver data extracts for marketing campaigns, and monitor key performance metrics.
  4. Team Coordination: Support team development through reviews, monitoring absence and holidays, and ensuring the smooth operation of the CRM team.
Requirements:
  1. Organizational Skills: Ability to plan, organize, and meet work deadlines efficiently.
  2. Attention to Detail: A keen eye for accuracy in data management and reporting.
  3. Adaptability: Capable of reacting positively to changes in the market and organizational structure.
Your Day-to-Day:
  1. Promote positive people relations across the group.
  2. Travel to various dealerships to provide support and training.
  3. Manage the marketing database and ensure data accuracy.
  4. Liaise with third-party suppliers to enhance data management processes.
  5. Fulfill marketing requests, including data extraction and HTML creation.

If this role interests you, please contact Martin at Perfect Placement.



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