Language Education Centre Manager
4 days ago
We are seeking a highly skilled and experienced individual to join our team as an Executive Centre Manager at International House London. This role offers a unique opportunity to lead our language education centre, providing exceptional service delivery and ensuring the highest quality experience for our clients.
Key Responsibilities:
- Provide expert customer service to clients, guaranteeing efficient course delivery and meeting their needs.
- Oversee day-to-day operations, administrative tasks, and maintain high-quality service delivery while achieving profitable results.
- BUILD AND MAINTAIN STRONG RELATIONSHIPS WITH CLIENTS, UNDERSTANDING THEIR NEEDS AND RECOMMENDING SUITABLE LEARNING PROGRAMMES.
- Analyse client feedback to identify areas for improvement and inform course development.
- Collaborate with internal teams to support marketing initiatives and grow the department.
- Contribute to the development of high-quality academic programmes, aligning with industry demands and client needs.
- Evaluate course delivery and student progress, implementing adjustments as needed.
- Line manage the Executive Centre Administrator.
To be successful in this role, you will possess excellent interpersonal and communication skills, strong people management and time management abilities, flexibility to work as part of a team and independently, commercial awareness, and customer focus.
Requirements:
- First Degree
- TEFL Qualification (CELTA or Trinity Cert) or demonstrable experience in adult education
- Experience in ELT and Business/Professional English
- Proficiency in IT, including database management and Excel
- Warm, friendly demeanour with openness to change and innovation
International House London is a well-established and respected language school with over sixty years of experience in providing language courses and teacher training programmes.
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