Partner Program Operations Specialist

5 days ago

Reading, Reading, United Kingdom Rapid7 Full time
About the Role

The Partner Program Administrator plays a critical role in enabling the growth and success of Rapid7's Partner ecosystem. This position will be the central point of Partner Program administration, working closely with global teams to administer and support the evolution of our partner programs and drive our GTM partner strategy.

Key Responsibilities
  • Manage quarterly and annual partner compliance reviews, internal and external communications, and system updates.
  • Oversee the Partner Onboarding process, collaborating with legal, credit, and collections, and channel management to ensure timely onboarding for new partners.
  • Manage global requests for Partner Authorization forms and program participation confirmation requests.
  • Administer, track, and provision NFR requests for global partners.
  • Work with business analytics teams to produce regular and ad-hoc reporting, establishing defined program success metrics that provide critical insights into the effectiveness of our channel programs and incentives.
  • Focus on supporting and creating processes that improve how we operationalize our MSSP practice globally.
  • Support the administration of all Partner Program benefits, incentives, and tier requirements.
  • Drive consistency in program guidelines, partner tiers, and develop a standardized partner program compliance review process.
  • Partner with global partner operations teams to ensure operational practices are aligned and support program goals and objectives.
  • Collaborate with Partner Marketing leaders to drive increased adoption of the Rapid7 partner portal as a key platform for communication, program incentive management, and partner interaction.
Requirements
  • 2+ years of relevant Partner Program Operations experience delivering impact and results.
  • Strong understanding of software partner ecosystems, ideally security partners.
  • Demonstrated strategic thinking, balanced with the ability to quickly understand business objectives, create well-aligned strategies, and execution plans with clearly defined metrics and performance indicators.
  • Able to manage multiple projects simultaneously, ensuring projects are on track at all times.
  • Experience working cross-functionally, with multiple stakeholders, to achieve desired outcomes.
  • Strong interpersonal and communication skills, including establishing credibility and trust with internal customers and building influential relationships with partners in the business.
  • Ability to operate and excel at strategic as well as tactical levels.
  • Self-starter, able to diagnose business and process challenges, and drive initiatives to address those challenges.
  • Confidence to implement change and improve on the status quo.
  • Team-oriented mindset, with proven ability to drive impact through influence and collaboration across multiple functions and levels of the organization.

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