Debt Recovery and Enforcement Officer

1 week ago


Cwmbran, Torfaen County Borough, United Kingdom Brook Street Full time

About the Job:

We are seeking a Debt Recovery and Enforcement Officer to join our team at Brook Street. As a key member of the HM Courts and Tribunal Service (HMCTS), you will play a crucial role in collecting and enforcing financial penalties imposed by the criminal courts.

Based in Newport, you will work closely with colleagues to ensure that individuals comply with their financial obligations. Your primary responsibility will be to handle customer calls and provide top-notch customer service, resolving queries and concerns in a professional and courteous manner.

This is an exciting opportunity to join a dynamic team that prioritises continuous improvement and customer satisfaction. You will be based at the HMCTS Wales Contact & Compliance Centre in Cwmbran, where you will contribute to delivering exceptional results in a fast-paced environment.

Responsibilities:

  • Responding to customer inquiries and resolving complaints
  • Ensuring accurate and timely collection of financial penalties
  • Working collaboratively with colleagues to achieve team objectives

Requirements:

  • Superb communication and interpersonal skills
  • Able to work efficiently and accurately in a high-pressure environment
  • Strong problem-solving and analytical skills

Salary Information: £26,000 - £29,000 per annum, depending on experience



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