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Senior Retail Operations Manager

2 months ago

Leamington Spa, Warwickshire, United Kingdom The Midcounties Co-operative Full time

About the Role:

We are seeking an experienced Senior Retail Operations Manager to lead our Simple Stores Team, driving innovation and cost efficiencies in Food Retail through streamlined operations and digital innovations.

Key Responsibilities:

  • Identify opportunities for process improvements and cost savings within the food retail operating model, developing and implementing strategies to deliver results.
  • Manage a team to handle customer and member complaints, providing insights to improve processes and enhance customer experience.
  • Use data and insights to create strategies that ensure colleagues and customers are understood and listened to, driving business growth and customer satisfaction.
  • Review ROI and create business cases to present to finance governance, ensuring alignment with company goals.
  • Collaborate with Food and other departments to develop a lower-cost model for all food formats, driving business efficiency and profitability.

Requirements:

  • Previous experience in using data and insights to drive strategy and improvement initiatives.
  • Strong commercial acumen, stakeholder management, and ability to influence up to board level.
  • Experience in creating strategies based on data insights and ROI, with a proven track record of delivering results.
  • Strong leadership skills, with experience in delivering cost, cultural, digital, and process improvement programs.
  • Experience in an operational retail role, with a proven track record of finding efficiencies and delivering savings.

What We Offer:

  • Enhanced benefits package, including 20% off food shopping, holidays for less, and up to 60% off childcare fees.
  • Refer a Friend Scheme, paid time off for volunteering, and Colleague Support Fund.
  • GroceryAid Colleague Mental Health Support, ethical mobile and broadband deals, and annual leave that grows with your career.
  • Full training and accredited development programs, and many more benefits.