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Luxury Customer Experience Manager

1 month ago

London, Greater London, United Kingdom Nyetimber Full time

Company Overview

Nyetimber is a pioneering luxury brand and multiple award-winning English sparkling wine producer. With a rich history dating back to the Domesday book of 1086, Nyetimber has established itself as a leader in the industry.

We are committed to producing exceptional sparkling wine, but our dedication extends beyond the product itself. We strive for perfection in every aspect of our brand, from customer service to operational efficiency.

Job Description

This role plays a crucial part in supporting the eCommerce function at Nyetimber. As a Luxury Customer Experience Manager, you will be responsible for handling all customer service-related inquiries, ensuring exceptional service delivery, and resolving customer issues efficiently.

You will work closely with internal departments to enhance the overall customer experience and provide support to the broader marketing team on administrative tasks.

Required Skills and Qualifications

The ideal candidate will have experience managing a customer service function and be confident in using customer service systems. Strong writing and communication skills are essential, as well as a passion for customer service and understanding of its importance in driving stronger customer connections.

Able to collaborate with internal teams and build relationships, this individual will also possess an understanding of wine and spirits, which is highly advantageous.

Benefits

Nyetimber offers a unique opportunity to be part of a world-renowned English sparkling wine producer. Our benefits package includes a hybrid working policy, excellent development, growth, and progression opportunities, 23 days holiday, 5% Pension, Life Assurance, and Simply Health Cash plan.

Salary Estimate

The estimated salary for this role is £45,000 - £60,000 per annum, depending on experience and qualifications.