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Restaurant Team Lead

2 months ago


Faversham, Kent, United Kingdom Dan Sidders Full time

About Dan Sidders

Dan Sidders is a dynamic and independent business that has been a leader in the industry for over 300 years. As a family-owned company, we pride ourselves on our award-winning visitor centre and our commitment to excellence in every aspect of our operations.

Our Team

We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office. Our team is diverse, inclusive, and passionate about delivering exceptional customer service.

The Role

We are seeking a Restaurant Team Lead to join our team at Dan Sidders. As a Restaurant Team Lead, you will be responsible for leading and developing our team to deliver an excellent level of service to our customers. You will work closely with the management team to support the delivery of our business objectives and ensure that our customers receive a world-class experience.

Key Responsibilities

  • Lead and develop a high-performing team to deliver exceptional customer service
  • Work closely with the management team to support the delivery of business objectives
  • Ensure that all customers receive a world-class experience
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Monitor and report on key performance indicators to inform business decisions

What We Offer

We offer a competitive hourly pay rate, a share of tips, early wage withdrawal scheme, 25% discount on food and drink at Dan Sidders Managed Houses, 25% discount on overnight Managed House Hotel bookings, up to 40% discount on select purchases from the Visitor Centre Shop, Sheps Hut discounts and special offers hub, access to a Workplace Mental Health Platform, and a company pension plan.

Sheps Skills

We are an authentic, independent business that values the following skills:

  • Working Together
  • Pride and Passion
  • Authenticity
  • Sheps Spirit

Why Join Us?

We are a dynamic and inclusive company that values diversity, equality, and inclusion. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential. If you are passionate about delivering exceptional customer service and leading a high-performing team, we would welcome your application.