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Project Delivery Manager

2 months ago

Chertsey, Surrey, United Kingdom In Technology Group Full time
Project Delivery Manager

We are seeking a highly skilled Project Delivery Manager to join our team at In Technology Group Ltd. As a key member of our organization, you will be responsible for leading and supporting Customer Support operations to ensure the swift and consistent delivery of improvements in order to meet and exceed business targets.

The Role:
  • Lead and support Customer Support operations to drive business growth and customer satisfaction.
  • Develop and implement process improvements to enhance customer experience and operational efficiency.
  • Collaborate with cross-functional teams to identify and prioritize business needs and opportunities.
  • Provide technical consulting and guidance to customer support teams to ensure effective use of customer support operation tools.
  • Identify and analyze business opportunities to drive revenue growth and customer engagement.
The Client:

Our client is a global leader in technology solutions, seeking a highly skilled Project Delivery Manager to join their team. The ideal candidate will have a strong background in customer experience management, technical consulting, and project management.

Requirements:
  • Bachelor's degree in computer-related subjects or equivalent.
  • Proficient written and verbal skills in English and Korean.
  • 5+ years of experience in customer experience management platforms such as Sales Force, Sprinklr, Zendesk, Khoros, etc.
  • Proficient in vendor management and ability to write proof-of-concept applications using available SDKs and APIs.
  • Ability to analyze API source code and assist product and documentation teams to identify gaps in documentation.
  • Confident to liaise with internal and external customers and provide excellent communication to stakeholders.
  • Full UK driving license.
Benefits:
  • 25 days annual leave.
  • Discretionary bonus based on performance.
  • Permanent Health Insurance.
  • Private Medical Insurance.
  • Life assurance.
  • Flexible monthly personal care allowance.

If you are a motivated and experienced professional looking for a new challenge, please send your updated CV to [insert email address] and we can schedule a conversation to discuss your application.