Customer Service Support Associate

2 weeks ago


Hounslow, Greater London, United Kingdom Wilson James Full time

Main Responsibilities:

  • Assist passengers with special needs through the airport terminal, ensuring their safe transfer to and from aircraft.
  • Provide exceptional customer service, being professional and courteous at all times.
  • Perform duties as directed by Control, escorting passengers with special needs, and their families, through the airport.
  • Assist with PRS baggage and ensure the cleanliness and maintenance of equipment.
  • Complete daily equipment checks and report any defects to maintain operational reliability.
  • Ensure Centralised Control is updated on progress and complete paperwork in a timely manner.

Essential Criteria:

  • Must be able to lift passengers safely in accordance with manual handling guidelines.
  • Must be able to push passengers in wheelchairs, following manual handling guidelines and full training.
  • Must be able to assist passengers with their bags, lifting as required and in accordance with manual handling guidelines.
  • Must have a 5-year checkable history.

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