Expert Billing Associate

4 weeks ago


Sheffield, Sheffield, United Kingdom Fragomen Full time

About the Role:

The Senior Billing Coordinator is a vital position in our team, responsible for creating, reviewing, and managing client bills and invoices. This role requires exceptional attention to detail, organizational skills, and the ability to work independently with minimal supervision.

Key Responsibilities:

  • Resolving internal and external invoice queries, maintaining positive relationships with stakeholders.
  • Supporting operational billing for assigned offices/teams, ensuring accuracy and efficiency.
  • Managing the billing process, ensuring timely and accurate delivery of bills to clients.
  • Escalating billing issues to managers/partners, providing suggestions for improvement.
  • Collaborating with the legal team on billing processes and query management.
  • Reviewing and updating billing protocols, working with the client services team as needed.
  • Supporting process improvement and monitoring, contributing to the team's success.

About You:

To succeed in this role, you'll need previous experience in a financial administrative role, with excellent proficiency in Microsoft Office, internet, and email systems.

  • Ability to work autonomously, process feedback constructively.
  • Completing tasks within agreed timeframes, meeting expectations.
  • Highly organized, enthusiastic, and detail-oriented.
  • Pragmatic problem-solving skills, using initiative and tenacity to succeed.
  • Ability to challenge the status quo, finding better ways of working.
  • Strong communication skills, experience dealing with senior stakeholders.
  • Adaptability in a dynamic team environment.
  • Willingness to be trained on team responsibilities and cover as needed.
  • Previous experience working towards targets.


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