Senior Fraud Manager

3 weeks ago

London, Greater London, United Kingdom Vodafone Full time
Fraud Senior Manager

The Senior Manager Fraud for Vodafone Group Entities is responsible for managing the risk of fraud, its impacts to Vodafone's financial performance and customer experience in Group Entities such as:

  • Fraud methods and fraud detection techniques to address all relevant fraud types
  • Fraud root cause prevention and improvement to reduce fraud propensity
  • Cross functional awareness and stakeholder management that contributes to the reduction of fraud
  • Third party service and technology support and partner management

Understanding and representing Vodafone Group Entity levels of fraud risk, risk appetite and leadership expectations within the global fraud vertical. This includes strategic planning, priority and delivery management.

Key Responsibilities
  • Developing capable and engaged fraud teams for Fraud Management in Vodafone Group entities (VB, VRS, VCS, VPC) that are able to execute and work collaboratively between the Group Entity business, global fraud vertical, VOIS services and local markets.
  • Design, delivery and continuous improvement of common policies, methodology, technology, KPI's and skills for fraud management that support Vodafone Group entities.
  • Leading and working with fraud Global, Central and Local Markets to deliver fraud value add through effective fraud loss measurement, root cause insights and preventive improvements.
  • Improving the profile and influence of Fraud Management at Vodafone through effective leadership, internal and external stakeholder management, awareness and decision support.
Requirements
  • At least 10 years of experience in a Risk Management or Fraud environment within Telecommunications
  • At least 5 years of experience in leading a team responsible for fraud management
  • At least 5 years of experience in leadership and stakeholder decision support and influencing in relation to investment and business transformation.

Vodafone is a leading Telecommunications company in Europe and Africa, continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world. As part of our global family, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.

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