IT Infrastructure Technician

3 weeks ago


Bracknell, Bracknell Forest, United Kingdom Xact Placements Limited Full time

Xact Placements Limited is seeking an experienced 2nd/3rd Line Support Engineer to join their team. This challenging role involves managing complex technical issues and working with various Microsoft technologies.

About the Role

The successful candidate will be responsible for handling escalated technical issues, providing in-depth troubleshooting and maintenance, and onboarding new clients. Additionally, the engineer will be responsible for completing customer projects, including on-site work.

Key Responsibilities
  • Provide technical support: Troubleshooting complex issues across a variety of Microsoft technologies (Windows, Microsoft 365, Azure, etc.) and providing exceptional onsite and remote technical support to clients.
  • Microsoft technology expertise: Manage and troubleshoot issues related to Microsoft 365, Azure, Active Directory, Microsoft Exchange, and Windows Server environments.
  • Network troubleshooting: Investigate and resolve issues related to DNS, DHCP, firewalls, VPNs, and general network configurations.
Requirements
  • In-depth Microsoft knowledge: Strong technical skills with Windows Server, Microsoft 365 (including Exchange, SharePoint, and Teams), Azure AD, and Microsoft Active Directory.
  • Networking: Comprehensive understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, and router/switch configurations.
  • Microsoft certifications: Certifications such as Microsoft Certified: Azure Administrator, Microsoft 365 Certified: Experience with cloud platforms and services, particularly Microsoft 365.
  • Project experience: Exposure to IT project work, such as migrations, deployments, or upgrades.
Compensation and Benefits

The estimated salary for this position is $90,000-$115,000 per year, depending on experience. Additional benefits include health insurance, retirement plan, and paid time off.



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