IT Service Delivery Professional

5 days ago

London Borough of Harrow, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time
About the Job

We are recruiting for an IT Service Delivery Professional to join our Digital Services team at Royal National Orthopaedic Hospital NHS Trust. As an IT Service Delivery Professional, you will be responsible for providing 1st and 2nd line support for the Trust's ICT infrastructure, with a focus on end user computing services.

You will have extensive experience of Microsoft Active Directory and administrating user accounts, as well as a good understanding of Digital infrastructure. You will also possess excellent planning and organisational skills, with the ability to manage high workloads and frequent interruptions.

In this role, you will be required to actively identify tasks that need to be undertaken and ensure that these are either prioritised and actioned, or logged in the teams' task lists and/or service desk system. You will also be responsible for building and deploying end user computing devices, testing new standard builds, and deploying software to end user computing devices.

The ideal candidate will be able to work effectively in a fast-paced environment, prioritising tasks and managing multiple projects simultaneously. They will also have excellent communication and interpersonal skills, with the ability to work collaboratively with other members of the Digital Services team.

Responsibilities
  • Provide 1st and 2nd line support for the Trust's ICT infrastructure, focusing on but not limited to end user computing services.
  • Actively identify tasks that need to be undertaken and ensure that these are either prioritised and actioned, or logged in the teams' task lists and/or service desk system.
  • Build and deploy end user computing devices to whatever location is necessary, employing standard build profiles and following all defined process and policy to ensure compliance with all Digital Service Standards.
  • Test new standard builds, identifying and resolving all issues to ensure that these are operating effectively and securely.
  • Deploy software to end user computing devices, ensuring that this does not compromise the device in any way.
  • Contribute to the preparations for and monitoring of generator & power supply tests, specifically ensuring that servers are adequately protected against power surges, spikes and outages whatever their source.
  • Participate in the Digital out-of-hours support rota, providing 24x7 infrastructure and applications support through remote (from home) support provision or on-site support provision as determined by the Digital Services Management Team.
Requirements
  • Degree or equivalent qualifications or experience.
  • Extensive experience of Microsoft Active Directory and administrating user accounts.

Estimated salary: £50,000 - £65,000 per annum, depending on experience.

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