Accor Hotels Housekeeping Lead
11 hours ago
About the Position:
We are seeking a seasoned Assistant Housekeeping Manager to lead our housekeeping department at Accor Hotels. As a key member of our team, you will be responsible for maintaining high standards, developing your team's skills, and delivering exceptional guest experiences.
Main Responsibilities:- Take charge of the department in the absence of Executive Housekeeper and Assistant Housekeeping Manager.
- Strive for excellence in quality standards and service levels across all areas.
- Develop and implement staff training programs to ensure exceptional skills among team members.
- Conduct comprehensive HSK inductions for new staff and trainees.
- Oversee daily operations to ensure seamless service delivery and high guest satisfaction.
- Foster open communication with all departments and teams.
- Analyze labour costs and productivity while ensuring efficient scheduling.
- Address guest concerns and complaints promptly and professionally.
- Manage departmental budgets and resources responsibly.
- Promote a positive and inclusive work culture among employees.
- Stay updated on industry trends and best practices.
- Degree 12 or equivalent qualification.
- Hospitality management qualification is preferred.
- At least 5 years' experience in housekeeping and hospitality leadership roles.
- Excellent communication and problem-solving skills.
- Able to lead and motivate teams effectively.
- Well-developed coaching and teaching abilities.
Estimated Salary: $65,000 - $85,000 per annum, based on location and experience.
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