Accor Hotels Housekeeping Lead

11 hours ago


Crawley, West Sussex, United Kingdom Accor Hotels Full time

About the Position:

We are seeking a seasoned Assistant Housekeeping Manager to lead our housekeeping department at Accor Hotels. As a key member of our team, you will be responsible for maintaining high standards, developing your team's skills, and delivering exceptional guest experiences.

Main Responsibilities:
  • Take charge of the department in the absence of Executive Housekeeper and Assistant Housekeeping Manager.
  • Strive for excellence in quality standards and service levels across all areas.
  • Develop and implement staff training programs to ensure exceptional skills among team members.
  • Conduct comprehensive HSK inductions for new staff and trainees.
  • Oversee daily operations to ensure seamless service delivery and high guest satisfaction.
  • Foster open communication with all departments and teams.
  • Analyze labour costs and productivity while ensuring efficient scheduling.
  • Address guest concerns and complaints promptly and professionally.
  • Manage departmental budgets and resources responsibly.
  • Promote a positive and inclusive work culture among employees.
  • Stay updated on industry trends and best practices.
Requirements:
  • Degree 12 or equivalent qualification.
  • Hospitality management qualification is preferred.
  • At least 5 years' experience in housekeeping and hospitality leadership roles.
  • Excellent communication and problem-solving skills.
  • Able to lead and motivate teams effectively.
  • Well-developed coaching and teaching abilities.

Estimated Salary: $65,000 - $85,000 per annum, based on location and experience.



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