Reservations Coordinator

3 weeks ago


Bath, Bath and North East Somerset, United Kingdom Thermae Bath Spa Full time

Role Overview

As a Reservations Assistant at Thermae Bath Spa, you will be responsible for taking new bookings for our busy spa and managing those appointments in our system.

Key Responsibilities

  • Take new bookings for the spa and input them into our system.
  • Manage appointments and ensure a smooth customer experience.
  • Provide excellent customer service and communicate clearly with customers.
  • Work at a fast pace and be well-organized.
  • Have good IT and administrative skills.

Benefits

  • 28 days' holiday rising to 33 with length of service.
  • Recognition of positive contributions aligned with our company values.
  • Investment into your career with our Apprentice programmes.
  • Investment into your learning and development with the Digital Learning and courses.
  • Financial wellbeing with lifestyle savings and discounts from over 1,200 retailers.
  • Interactive health and wellbeing platform.
  • Health Care cash plan benefits package.
  • Contributing to your future with the Pension scheme.
  • £500 referral fee if you recommend someone to work for us.
  • Complimentary passes to use the Thermae Bath Spa for you and three guests once a month.

About Thermae Bath Spa

Thermae Bath Spa is an award-winning day spa located in the heart of the world heritage city of Bath. We offer a unique experience for residents and visitors to Bath, where they can bathe in natural thermal waters, just like the Celts and Romans did over 2000 years ago.

About YTL Hotels

Thermae Bath Spa is one of six hotels and properties operated by YTL Hotels in the UK. Our team is dedicated to providing exceptional service and creating inspired experiences for our guests.



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