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Customer Engagement Specialist

2 months ago

Wolverhampton, Wolverhampton, United Kingdom Worldline Full time

About Worldline

At Worldline, we are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our solutions power the growth of millions of businesses, from local coffee shops to international banks. We are a global company, present in every corner of the world, in every part of commerce.

The Opportunity

We are seeking a highly-skilled customer service specialist to join our team. As a Customer Engagement Specialist, you will play a key role in delivering exceptional customer experiences, ensuring our clients are satisfied with our services. You will be part of a hardworking and dedicated team that is passionate about continuous improvement and innovation.

Key Responsibilities

  • You will develop skills in customer care, welcoming clients on board with their new applications and engaging them in their customer journey.
  • You will review enquiries and deal with a range of issues that prevent applications from being submitted, and address client queries related to their new account.
  • You will build knowledge to identify common queries and resolve them efficiently.
  • You will coordinate with our New Business team to ensure seamless customer onboarding.

Requirements

  • You can resolve queries quickly and efficiently.
  • You have substantial knowledge in customer service and dealing with clients in a professional manner.
  • You can identify the exact reasons why an application cannot be submitted and take steps to ensure a successful resolution.
  • You have motivation and passion for customer focus and satisfaction.
  • You have excellent communication skills, attention to detail, and can document information clearly.
  • You have 1-2 years of experience in customer services or a customer-facing area.

Perks and Benefits

  • You will be part of a company guided by a strong purpose to do good and recognized as one of the most sustainable companies in the world.
  • You will work with inspiring colleagues and be empowered to learn, grow, and accelerate your career.
  • You will have 25 days of holiday + bank holidays.
  • You will have employee private medical cover and access to a virtual GP service.
  • You will have access to discounts and cash backs on shopping.
  • You will be able to purchase a range of flexible benefits through salary sacrifice.
  • You will have life assurance and pension benefits.