Venue Operations Specialist
3 days ago
We are seeking a skilled Venue Operations Specialist to join our team. In this role, you will be responsible for ensuring the smooth operation of events and functions within the hotel.
ResponsibilitiesAs a Venue Operations Specialist, you will:
- Coordinate with the banquet team to ensure seamless event execution.
- Liaise with clients to understand their needs and preferences.
- Develop and maintain comprehensive knowledge of hotel features, services, and operations.
In addition, you will:
- Answer incoming phone calls in a professional manner, using Hotel's telephone etiquette guidelines.
- Handle guest complaints and comments efficiently and tactually.
- Follow up with in-house events to ensure ongoing service to guests.
- Up-sell and promote hotel facilities and services to maximize sales revenue.
Key Skills:
• Flexibility
• Responsive
• Service-minded and guest-oriented
• Thorough and methodical approach
• Ability to identify problems
As a Venue Operations Specialist at Mercure Oxford Hawkwell House, you will enjoy:
- Free night stays in UK hotels and 50% discount in any Accor Restaurant (T&C Applies).
- Discounted hotel rates worldwide in Accor Hotels.
- Continuous learning and development opportunities through Accor Academy.
- Support for your wellbeing in professional and personal life.
- Opportunities to grow your experience anywhere.
Estimated Salary: £32,000 - £42,000 per annum
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