Venue Operations Specialist

3 days ago


Oxford, Oxfordshire, United Kingdom Accor Hotels Full time
Job Role

We are seeking a skilled Venue Operations Specialist to join our team. In this role, you will be responsible for ensuring the smooth operation of events and functions within the hotel.

Responsibilities

As a Venue Operations Specialist, you will:

  • Coordinate with the banquet team to ensure seamless event execution.
  • Liaise with clients to understand their needs and preferences.
  • Develop and maintain comprehensive knowledge of hotel features, services, and operations.

In addition, you will:

  • Answer incoming phone calls in a professional manner, using Hotel's telephone etiquette guidelines.
  • Handle guest complaints and comments efficiently and tactually.
  • Follow up with in-house events to ensure ongoing service to guests.
  • Up-sell and promote hotel facilities and services to maximize sales revenue.

Key Skills:
• Flexibility
• Responsive
• Service-minded and guest-oriented
• Thorough and methodical approach
• Ability to identify problems

Benefits

As a Venue Operations Specialist at Mercure Oxford Hawkwell House, you will enjoy:

  • Free night stays in UK hotels and 50% discount in any Accor Restaurant (T&C Applies).
  • Discounted hotel rates worldwide in Accor Hotels.
  • Continuous learning and development opportunities through Accor Academy.
  • Support for your wellbeing in professional and personal life.
  • Opportunities to grow your experience anywhere.

Estimated Salary: £32,000 - £42,000 per annum



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