Data Analysis Professional for Warranty Services

2 days ago


Ipswich, Suffolk, United Kingdom Textron Full time
About Us
Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support equipment. We market our products under several different brands.
Our vehicles are found in various environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting preserves.

Opportunity
Ransomes Jacobsen Ltd (part of Textron Specialized Vehicles) seeks a Data Analyst placement student, who will work within the Customer Care department, reporting to our Warranty Manager. As one of the world's leading manufacturers of commercial mowers and turf maintenance equipment, warranty is a key part of the service and customer care we provide our clients with. This 12-month internship is one of constant demand and changing priorities. We are looking for a student to start in the summer, who is willing to embrace responsibility within the warranty team. The successful candidate will analyze warranty data and liaise with external stakeholders on behalf of the Company.

  • Report progress of return item including internal performance & supplier recovery;
  • Manage internal & external enquiries via email & telephone, ensuring excellent levels of customer service are delivered;
  • Support the reporting & analysis of the Warranty department Key Performance Indicators (KPI);
  • Support the running of reports to enable data analysis & daily team functions;
  • Use data analytics as the basis for business change;
  • Audit dealers (local and abroad) warranty processes and procedures;


Requirements
You should be enrolled in a Business/Finance/IT degree or similar subject that offers you the opportunity to take a placement year; IT literate with Microsoft Office Applications; Confident individual with a strong academic background; Ability to analyze data and work on own initiative;

Benefits
We offer a competitive salary (£35,000), 30 days holiday inclusive of Bank Holidays; Company pension scheme (6% employer contribution); Life assurance scheme; Company sick pay scheme; Employee Assistance Programme; Long service awards; Perks at work (discounted cinema tickets etc); Learning and development opportunities.

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