Customer Retention and Marketing Automation Specialist

6 days ago


Birmingham, Birmingham, United Kingdom Zero Surplus Full time
About the Role

We are seeking a highly skilled Customer Retention and Marketing Automation Specialist to join our team at Zero Surplus. As a key member of our CRM recruitment agency, you will be responsible for developing and implementing customer retention and email marketing strategies for our clients.

Key Responsibilities
  • Develop and execute customer retention and email marketing strategies to drive business growth and customer engagement
  • Collaborate with cross-functional teams to design and implement loyalty and referral programs
  • Analyze customer data to identify trends and opportunities for improvement
  • Stay up-to-date with industry trends and best practices in marketing automation and CRM
  • Provide expert advice and guidance to clients on customer retention and email marketing strategies
Requirements
  • Proven experience in customer retention and email marketing roles for B2C businesses
  • Strong understanding of customer lifecycle management and data analysis
  • Proficiency in using CRM software and marketing automation tools
  • Strong project management skills and customer-focused mindset
What We Offer

As a Customer Retention and Marketing Automation Specialist at Zero Surplus, you will have the opportunity to work with a successful SME with growth ambitions. You will be part of a dynamic team that values innovation and customer satisfaction. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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