Highly Skilled Customer Support Agent
5 days ago
We are a forward-thinking company dedicated to providing exceptional customer experiences. Our team is passionate about delivering top-notch support that exceeds our customers' expectations.
Job SummaryWe are seeking an experienced Customer Service 2nd Level Agent to join our dynamic team in the UK. As a key member of our support team, you will be responsible for providing comprehensive customer support, resolving complex issues, and ensuring seamless interactions with our customers.
Key Responsibilities- Advanced Customer Support: Provide expert-level support to customers via phone, email, or chat, ensuring timely and professional responses.
- Issue Resolution: Investigate and resolve complex customer queries, including technical issues, complaints, and sensitive topics.
- Communication Skills: Develop and maintain strong communication skills, conveying information clearly and concisely to customers and stakeholders.
- Team Collaboration: Work closely with colleagues to deliver exceptional customer experiences, share knowledge, and stay up-to-date on company policies and procedures.
- Professional Experience: Minimum 1 year of experience in advanced customer support, preferably in Fintech or specialist teams.
- Communication Skills: Excellent written and oral communication skills, with the ability to convey complex information clearly.
- Problem-Solving: Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions.
- Language Proficiency: Fluent English (C2 level), with excellent grammar, vocabulary, and comprehension skills.
- Competitive Salary: £35,000 - £45,000 per annum, depending on experience.
- Benefits Package: Generous holiday allowance (28 days + Bank Holidays), one-day birthday leave, and a company stakeholder pension with a minimum employer contribution of 5%.
- Hybrid Working: Enjoy flexible working arrangements, with two core days in the office per week.
- Training and Development: Access to employee development budget (£1,700) and four full training days per year.
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