Aerospace Technical Author
3 weeks ago
Job Title: Aerospace Technical Author
Job Summary: We are seeking a skilled Technical Writer to join our team at MBR Partners. The successful candidate will be responsible for creating high-quality documentation and user guides to help our customers effectively use our products and services.
Key Responsibilities:
- Collaborate with cross-functional teams to gather information and create comprehensive technical documentation, user guides, and online help resources.
- Develop clear, accurate, and user-friendly content that explains complex technical concepts related to VoIP telephony, cloud telephony, and contact centre solutions.
- Ensure existing documentation is up to date, accurate, and relevant.
- Establish and enforce documentation standards, guidelines, and templates to maintain consistency and improve the overall quality of technical content.
- Collaborate with UX designers and product teams to improve the user experience.
- Conduct thorough reviews and edits of technical documentation to ensure clarity, accuracy, and adherence to style guidelines.
- Work closely with subject matter experts and technical teams to acquire an in-depth understanding of complex technical concepts.
- Collaborate with customer support teams to understand common customer pain points and incorporate them into the documentation.
- Stay updated with the latest trends and advancements in VoIP telephony, cloud telephony, and contact centre domains.
Requirements:
- Bachelor's degree in a relevant field such as Technical Writing, Communications, Computer Science, or a related discipline.
- Proven experience as a Technical Writer, preferably in the VoIP telephony, cloud telephony, or contact centre domains.
- Strong understanding of VoIP telephony, cloud telephony, and contact centre technologies, standards, and protocols.
- Excellent written and verbal communication skills.
- Proficiency in using authoring tools, such as Adobe FrameMaker, MS Office, or similar tools.
- Familiarity with content management systems and version control systems.
- Attention to detail and ability to work independently with minimal supervision.
- Strong organizational skills, with the ability to manage multiple documentation projects simultaneously and meet deadlines.
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