Aerospace Technical Author

3 weeks ago


Milton Keynes, Milton Keynes, United Kingdom MBR Partners Full time

Job Title: Aerospace Technical Author

Job Summary: We are seeking a skilled Technical Writer to join our team at MBR Partners. The successful candidate will be responsible for creating high-quality documentation and user guides to help our customers effectively use our products and services.

Key Responsibilities:

  1. Collaborate with cross-functional teams to gather information and create comprehensive technical documentation, user guides, and online help resources.
  2. Develop clear, accurate, and user-friendly content that explains complex technical concepts related to VoIP telephony, cloud telephony, and contact centre solutions.
  3. Ensure existing documentation is up to date, accurate, and relevant.
  4. Establish and enforce documentation standards, guidelines, and templates to maintain consistency and improve the overall quality of technical content.
  5. Collaborate with UX designers and product teams to improve the user experience.
  6. Conduct thorough reviews and edits of technical documentation to ensure clarity, accuracy, and adherence to style guidelines.
  7. Work closely with subject matter experts and technical teams to acquire an in-depth understanding of complex technical concepts.
  8. Collaborate with customer support teams to understand common customer pain points and incorporate them into the documentation.
  9. Stay updated with the latest trends and advancements in VoIP telephony, cloud telephony, and contact centre domains.

Requirements:

  • Bachelor's degree in a relevant field such as Technical Writing, Communications, Computer Science, or a related discipline.
  • Proven experience as a Technical Writer, preferably in the VoIP telephony, cloud telephony, or contact centre domains.
  • Strong understanding of VoIP telephony, cloud telephony, and contact centre technologies, standards, and protocols.
  • Excellent written and verbal communication skills.
  • Proficiency in using authoring tools, such as Adobe FrameMaker, MS Office, or similar tools.
  • Familiarity with content management systems and version control systems.
  • Attention to detail and ability to work independently with minimal supervision.
  • Strong organizational skills, with the ability to manage multiple documentation projects simultaneously and meet deadlines.

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