Customer Service Representative

5 days ago


Heswall, Wirral, United Kingdom Lloyds Banking Group Full time

About this role

We're seeking a professional and empathetic Customer Service Representative to join our team at Lloyds Banking Group.

As a Customer Service Representative, you'll be the first point of contact for our customers, providing exceptional support and resolving their queries in a timely and efficient manner.

You'll have the opportunity to work in a fast-paced environment, learning about our products and services, and developing your skills to meet the evolving needs of our customers.

About the role

  • Provide exceptional customer service via phone, email, and face-to-face interactions.
  • Resolve customer queries and issues promptly and professionally.
  • Work collaboratively with colleagues to ensure customer needs are met.
  • Develop and maintain in-depth knowledge of our products and services.
  • Contribute to continuous improvement initiatives to enhance customer experience.

About working with us

Lloyds Banking Group is committed to creating a values-led culture and building a workforce that reflects the diversity of our customers and communities.

We're an inclusive employer, dedicated to making a positive impact on society and the environment.

What you'll need

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Continuous learning and professional development.
  • Passion for delivering exceptional customer service.

Benefits

  • A generous pension contribution of up to 15%.
  • An annual performance-related bonus.
  • Share schemes including free shares.
  • Benefits you can adapt to your lifestyle, such as discounted shopping.
  • 22 days' holiday, with bank holidays on top.
  • A range of wellbeing initiatives and generous parental leave policies.

Ready for a career where you can make a difference?

Apply today and find out more about this exciting opportunity to join our team at Lloyds Banking Group.

About us

Lloyds Banking Group is a leading financial services provider, committed to helping Britain prosper.

We're dedicated to making a positive impact on society and the environment, and we're looking for talented individuals to join our team.



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