Customer Service Representative
5 days ago
About this role
We're seeking a professional and empathetic Customer Service Representative to join our team at Lloyds Banking Group.
As a Customer Service Representative, you'll be the first point of contact for our customers, providing exceptional support and resolving their queries in a timely and efficient manner.
You'll have the opportunity to work in a fast-paced environment, learning about our products and services, and developing your skills to meet the evolving needs of our customers.
About the role
- Provide exceptional customer service via phone, email, and face-to-face interactions.
- Resolve customer queries and issues promptly and professionally.
- Work collaboratively with colleagues to ensure customer needs are met.
- Develop and maintain in-depth knowledge of our products and services.
- Contribute to continuous improvement initiatives to enhance customer experience.
About working with us
Lloyds Banking Group is committed to creating a values-led culture and building a workforce that reflects the diversity of our customers and communities.
We're an inclusive employer, dedicated to making a positive impact on society and the environment.
What you'll need
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Continuous learning and professional development.
- Passion for delivering exceptional customer service.
Benefits
- A generous pension contribution of up to 15%.
- An annual performance-related bonus.
- Share schemes including free shares.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 22 days' holiday, with bank holidays on top.
- A range of wellbeing initiatives and generous parental leave policies.
Ready for a career where you can make a difference?
Apply today and find out more about this exciting opportunity to join our team at Lloyds Banking Group.
About us
Lloyds Banking Group is a leading financial services provider, committed to helping Britain prosper.
We're dedicated to making a positive impact on society and the environment, and we're looking for talented individuals to join our team.
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