Care Team Lead

5 days ago


Reading, Reading, United Kingdom Care Outlook Ltd Full time £23,000 - £25,000
Care Outlook Ltd is a leading home care provider in London and South East of England since 2005. Our care team is passionate about delivering high-quality support to our customers.

Key Responsibilities:
  • Direct management of the care team, monitoring staff development through supervisions, appraisals, and training.
  • Creating, managing, and monitoring customer care plans to ensure staff rotas meet service users' needs and aspirations.
  • Ensuring care assessments, care, and risk planning meet best practice and customers' aspirations.
  • Ensuring telephones are answered promptly and customers are spoken to in a polite and respectful manner.
  • Working alongside the Branch Manager to ensure all quality standards, complaints, and comments are dealt with promptly.
  • Participating in the paid on-call rota, including weekends if required.
  • Implementing measures to comply with CQC regulations and working to achieve the best care standards possible.

What We Offer:
  • Company issued mobile phone
  • Ongoing support and professional development
  • 20 days holiday plus bank holidays
  • Opportunity to work in an expanding leading home care provider

Requirements:
  • 100% committed to helping improve the quality of life of vulnerable people
  • Knowledge of CQC standards and CQC compliance (essential)
  • Full driving licence and access to a vehicle (preferred)
  • NVQ level 3 Health & Social Care (preferred)


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