Care Team Lead
5 days ago
Key Responsibilities:
- Direct management of the care team, monitoring staff development through supervisions, appraisals, and training.
- Creating, managing, and monitoring customer care plans to ensure staff rotas meet service users' needs and aspirations.
- Ensuring care assessments, care, and risk planning meet best practice and customers' aspirations.
- Ensuring telephones are answered promptly and customers are spoken to in a polite and respectful manner.
- Working alongside the Branch Manager to ensure all quality standards, complaints, and comments are dealt with promptly.
- Participating in the paid on-call rota, including weekends if required.
- Implementing measures to comply with CQC regulations and working to achieve the best care standards possible.
What We Offer:
- Company issued mobile phone
- Ongoing support and professional development
- 20 days holiday plus bank holidays
- Opportunity to work in an expanding leading home care provider
Requirements:
- 100% committed to helping improve the quality of life of vulnerable people
- Knowledge of CQC standards and CQC compliance (essential)
- Full driving licence and access to a vehicle (preferred)
- NVQ level 3 Health & Social Care (preferred)
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