Voice Capture Solutions Expert

3 days ago


Manchester, United Kingdom E-Solutions Full time
About the Role

E-Solutions is seeking an experienced Enterprise Voice Recording Engineer to join our team. The successful candidate will be responsible for providing technical support to clients and colleagues on voice capture and recording solutions.

Salary: $80,000 - $105,000 per annum, depending on location and experience.

Key Responsibilities:

The Enterprise Voice Recording Engineer will be responsible for:

  • Providing L3 and escalation support on client's voice capture and recording solutions.
  • Collaborating with the team to maintain robust and scalable infrastructure solutions for customers.
  • Working in Agile environments, participating in daily stand ups, and continuous improvement activities.
  • Collaborating with cross-functional teams to ensure smooth integration of applications and infrastructure components.

Requirements:

  • Minimum of 1-3 years experience working in L2 and L3 support environment.
  • Hands-on scripting knowledge like shell scripts, perl, python.
  • Virtualization technologies (VMware, Hyper – V).
  • Automation experience and related tools such as Ansible, Jenkins.
  • SQL and database query and procedures.
  • Incident management tools - Jira/Service Now/Zendesk.


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