AWS Cloud Security Specialist
5 days ago
As a Cloud Support Engineer at Cloudanix Inc., you will play a critical role in ensuring the security and operational excellence of our clients' cloud infrastructure.
We are seeking an experienced technical support professional with a strong background in cloud computing, particularly AWS. If you have a passion for delivering exceptional customer service and possess excellent problem-solving skills, we want to hear from you
Key Responsibilities:
- Serve as the primary point of contact for technical support, diagnosing customer issues related to our cloud security products.
- Manage and resolve customer support tickets in a timely manner, escalating critical issues when necessary.
- Maintain high levels of customer satisfaction by ensuring all interactions are professional, friendly, and efficient.
Requirements:
- 2-3 years of experience in a technical support role, preferably in a SaaS or cloud product company.
- Familiarity with AWS, Azure, or GCP platforms.
- Proficiency in SQL and knowledge of graph databases.
What We Offer:
- A competitive salary of $90,000 per year.
- World-class medical insurance for you and your family.
- A flexible work culture with no strict office hours.
- The latest tools and technologies to help you excel in your role.
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