IT Service Operations Specialist

2 weeks ago


Leicester, Leicester, United Kingdom Selfridges Full time

IT Service Operations Specialist

At Selfridges, we're looking for a skilled IT Service Operations Specialist to join our team. As a key member of our IT Service Operations team, you'll be the first point of contact for our team members across the business, providing exceptional IT support and service delivery.

Key Responsibilities:

  • Manage and oversee reported IT issues, providing first-line resolution and escalating problems as needed.
  • Actively reduce incident numbers by identifying trends and potential problems, using creative thinking and problem-solving skills.
  • Support the transition of new services or service changes, adhering to new process changes and highlighting any risks.
  • Contribute to continuous service improvement by identifying process improvements and problem prevention.

Requirements:

  • Experience of providing services remotely and in person, with excellent communication skills.
  • Understanding of retail operations and ability to support technology and team members.
  • Ability to work collaboratively with the immediate and wider teams.
  • Quick thinking and problem-solving skills, with adaptability to varied demand.

About You:

  • Passion for IT and customer service, with a desire to make a difference in our team.
  • Ability to work in a fast-paced environment, with a flexible approach to work.
  • Role model for our company values, with a commitment to continuous learning and development.

What We Offer:

  • A dynamic and supportive team environment, with opportunities for growth and development.
  • A competitive salary and benefits package, with a range of perks and rewards.
  • The chance to work with a leading retailer, with a commitment to innovation and excellence.


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