Customer Care Assistant

4 weeks ago


Manchester, United Kingdom ABM UK Full time
Job Title: Customer Care Assistant

Location: Manchester Airport

Shifts: Earliest start is 4am so candidates must be able to get to work for 4am (4 on 2 off roster pattern), 40 hours per week

Pay rate: £11.50 per hour

Purpose:

To assist passengers requiring special assistance throughout their airport journey, ensuring a smooth and pleasant experience.

Key Responsibilities:

• Collect passengers from their arrival point at the airport and escort them through security, passport control, and onwards to their boarding gate.

• Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points.

• Collect arriving passengers from the aircraft and assist them through immigration, passport control, and onwards to the baggage hall to identify their baggage. Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs.

• Greet passengers, ask about their assistance requirements, explain the process, and prepare them for airport procedures.

• Assist passengers transferring flights and communicate with the control and supervisor team to record additional passengers.

• Liaise with the control and supervisor team, airlines, and handling agents during delays or disruptions to keep passengers informed.

• Use equipment safely and professionally, providing manual lifting assistance as required.

• Record passenger progress using the Personal Digital Assistant issued and be responsible for all Company equipment issued.

• Complete incident/Accident Reports for any issues encountered, including near miss events, and provide legendary service to all passengers.

• Wear uniform correctly and follow the correct sign in/out process.

Requirements:

• Previous experience in customer services, ideally in a customer-facing role.

• Excellent communication skills and the ability to work effectively in a team.

• The right to work in the UK and a clean DBS check.

• Ability to provide 5 years of reference information.

Desirable Skills:

• Excellent communication and interpersonal skills.

• Flexibility and adaptability in a dynamic work environment.

• Ability to work independently and as part of a team.

Benefits:

We offer a comprehensive range of benefits, including:

• 24/7 GP service for you and your immediate family

• Mental Health support and Life Event Counseling

• Get Fit Programme

• Financial and legal support

• Cycle to work scheme

• Access to Perks at Work, our innovative employee app, offering discounts, gift cards, cashback, and exclusive offers

For more information about ABM's benefits, visit our careers page


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