Aesthetic Field Service Engineer
3 weeks ago
To deliver high-quality engineering services to customers in the rail industry, focusing on locomotive maintenance to ensure fleet reliability. The successful candidate will be responsible for the effective execution of allocated contract maintenance and engineering projects within agreed timescales and budgets.
Key Responsibilities:
- Consistently deliver high standards of engineering workmanship for customers.
- Proactively maintain the customer's locomotive fleet to ensure safe and reliable operation.
- Respond to unscheduled events in a rapid and efficient manner.
- Complete and maintain all relevant documentation in an accurate and timely manner.
- Build productive and effective working relationships with Company staff and customers.
- Contribute to the delivery of customer satisfaction and provide market information for the Business Development team to identify and develop new sales or products.
- Adhere to and comply with the Company's Quality, Health and Safety, and Environmental Policies at all times.
- Participate in the Company appraisal process, maintaining professional competency levels.
Requirements:
- Relevant experience gained in a similar position or similar locomotive.
- Proven track record of working effectively with Diesel engineering technology, associated systems, and controls.
- Familiarity with Company products.
- Excellent communication skills.
- Ability to meet people with ease and confidence, understanding and accommodating customer needs.
- Self-starting and proactive delivery of services.
- Ability to create a network of contacts across various disciplines for advice on resources within and outside the organization.
- Flexible working to provide high-quality specialist services benefiting the Company and leading to high customer satisfaction.
- Ability to develop competences and expertise in self and others to achieve satisfactory standards and deliver results within agreed timescales.
- Well-organized with a thorough, disciplined, and detailed approach to task completion.
- Able to be assertive and make decisions in a timely manner.
- Able to work to a high specification to improve and maintain quality.
- Non-confrontational when handling conflict situations and able to adopt a passive and non-demanding working ethic.
- Logical, analytical, and objective approach to problem-solving and fault diagnosis.
- Understanding and mitigation of Risk.
- Ability to work on locomotives in railway sidings, depots, and operational sites.
- Understanding of the safety culture within the UK rail industry and how maintenance impacts on delivering safety.
Qualifications:
- Engineering Advanced Apprenticeship or equivalent experience.
- BTEC Certificate/ONC in Engineering or European equivalent.
- Emergency First Aid.
- Safety Critical Competence (Company Assessment).
- Driving license.
Desirable:
- Designated Person.
- Fork Lift License.
- Crane Operation.
- Jack operation.
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