Support Services Engineer

2 days ago


Derby, Derby, United Kingdom Giacom Group Full time
About the Role

We are looking for a Support Services Engineer with prior experience working with Abillity to join our team. As a key member of our CXT Group, you will provide general consultancy on all aspects of Giacom products and maintain the highest level of customer service for all support queries.

Your responsibilities will include implementation of new Abillity billing systems, migration of existing customer databases, and provision of hand-holding support for new customers. You will also act as the main point of contact for phone, email, and live chat enquiries and requests from staff or customers.



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