Tesco Travel Money Advisor

4 weeks ago

Shepton Mallet, Somerset, United Kingdom Travelex Full time
Job Title: Tesco Travel Money Advisor

Job Type: Permanent/Part Time

Hours per week: 12

Salary: £12.50 per hour

Working Patterns: This role is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.

Benefits:

  • A comprehensive voluntary benefits package, which provides discounted corporate rates to a wide range of insurances such as Private Medical, Dental and Critical Illness. It also includes discounted products such as Health Checks (Screens), Allergy + Intolerance and Other Health Tests.
  • Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial.
  • A wide range of employee discounts provided by Bravo Benefit
  • Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime
  • 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days
  • Opportunity to earn a monthly bonus on top of base salary for hitting targets
  • Pension with a great Pension Provider – Scottish Widows.

Job Description:

As a Tesco Travel Money Advisor, you will be an integral part of the Tesco team, working in a bustling retail environment to support our customers with their foreign exchange options. You will be responsible for nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements, and tailoring their experience based on their destination.

Key Responsibilities:

  • Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements
  • Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services
  • Engaging with customers to process all foreign exchange transactions accurately and efficiently
  • Delivering on key performance goals both procedural, operational and customer focused
  • Utilising your keen eye for detail to process daily online FX request and deliveries
  • Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures

Requirements:

  • Numerically proficient – You'll need to have a firm grasp of numbers as you'll be handling large amounts of cash and covering vast amounts of currency regularly daily.
  • IT proficient – You'll be dealing with computers and in house till systems and ordering systems throughout the day. You will receive full training on our systems, however a basic understanding will give you a great start.
  • Great Communicator - You'll find talking with people and building relationships comes naturally to you. You'll not only be a great talker, but a good listener who is understanding of people and their needs.
  • Desire to succeed – You'll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

Interview Process:

The interview process will consist of four stages:

  • Initial screening call with our team of Talent Acquisition Partners or Bureau Managers
  • Online interview with one of our Talent Acquisition Partners, including a numerical and accuracy test
  • Bureau visit to meet with the Bureau Manager and see the working environment
  • Final interview and offer of employment

About Travelex:

We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers' access to international money, however and whenever.

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