Business Process Specialist
2 weeks ago
Key Role Summary: We are seeking a highly experienced Business Process Administrator to join our Road Logistics team in the U.K.
This role focuses on ensuring high-quality business process management and process efficiency across road logistics operations. The successful candidate will work closely with department managers and supervisors to define and document key processes, ensuring that they meet the required standards and are fit for purpose.
Responsibilities:
- Map and document current KN working processes to facilitate understanding and improve process efficiency;
- Develop and maintain documented working instructions using KN Standards for all customers;
- Collaborate with the process engineering community to develop knowledge and experience in continuous improvement tools and techniques;
- Work closely with department leaders, managers, and supervision to agree on documented processes and working instructions that are fit for purpose and can be handed over to operational communities for self-auditing and self-sufficiency;
- Identify and escalate non-conformances, and support the generation of solutions and IT specifications to resolve issues and facilitate continuous improvements;
- Provide administrative support for projects, including project trackers, coordination, and communication;
- Manage and coordinate transitions, and demonstrate flexibility to adapt to changing business priorities.
Requirements:
- Proven experience in the logistics industry, with knowledge and experience of Transport Management Systems in the fields of Customer Service, Operations, Finance, and Customs;
- Proficiency in using MS Office applications, including MS Teams, Excel, PowerPoint, Word, and Visio or similar;
- Strong analytical skills, with confidence in using data to drive positive decision-making;
- Excellent time management, planning, and prioritization skills, with the ability to work independently and deliver agreed goals to agreed timescales.
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