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Reception Manager
1 month ago
We are seeking a passionate and dedicated Reception Manager to join our Front Office team at The Landmark London. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a smooth operation of the reception desk.
Key Responsibilities:- Lead by example and support team members to ensure the smooth operation of the reception team.
- Assess problems or guest complaints and take prompt corrective action to ensure the best possible satisfaction for our guests.
- Participate in and help develop training programs for staff to maintain high morale, minimize turnover, and concentrate on team members' development.
- Assist in the preparation of work schedules for effective staffing and ensure efficient operation of the Front Desk within specific labour standards.
- Ensure standardized credit approval, deposit policy, letters, and group handling.
- A competitive salary of £35,000 + service charge.
- Pension with company contributions.
- 50% discount in all our restaurants and Spa treatments across our properties.
- Team member and Friends & Family rates across our properties.
- Complimentary stay after passing probation.
- Extensive discounts on our benefits platform.
- Access to private medical insurance.
- Interest-free season ticket loan.
- Employee Assistance Programme - 24/7 online GP, mental health support, and virtual wellbeing.
- Support through development plans, apprenticeships, and world-class management development programmes.
- Bike to work scheme.
- Recommend a Friend incentive.
- Uniforms provided and laundered complimentary.
- Free meals on duty.
- Opportunity to join our taskforces to contribute to the business focuses, community, and environment.
- Employee recognition schemes and Social Committee events.
We are a 5-star hotel located in the heart of London, with a reputation for excellence and a commitment to providing exceptional customer service. We are proud to be a Leading Hotels of the World member and have been recognized as one of the best hotels in London.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
